Host - Gallery

Job description

· 热诚欢迎所有到达凯悦嘉轩酒店的宾客。

Warm welcome all guests to Hyatt Place.

· 办理入住和退房程序，包括核对宾客付款细节、上传客户资料至公安系统及分配房间。

Performs check in and check out procedures by verifying guest payment details, registering the guest with the Public Security Bureau policy.

· 帮助每一宾客了解熟悉酒店服务和设施。

Assists each guest to become familiar with the hotel services and facilities.

· 根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。

Takes order and serves food and beverage to guest according to the established sequence and procedures.

· 确保酒店前场区域时刻保持干净和整洁。

Ensures the Front of House areas are well maintained and clean at all times

· 在每次用餐结束后清理台面或餐桌并重新摆台。

Clears and resets counters or tables at the end of each course.

· 完全了解房间和餐饮计算机系统。

Fully conversant with all aspects of the Rooms and Food and Beverage Computer Systems.

· 计算账单并收款。

Computes bill and accepts payment

· 根据需要履行收银员的职责。

Performs the function of cashier as required.

· 核对收取现金，确保所收现金是真钞。

Verifies cash received ensuring only genuine money is collected.

· 核对宾客出示的信用卡，确保所有信用卡都在有效期内。

Verifies all credit cards presented by guest to ensure validity of the card.

· 严格遵守财务部要求的关于收银与现金处理的政策和程序。

Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

· 完全了解菜单中的所有菜品和饮料，并能推荐适当的食品和饮料搭配，进行增值销售。

Have a thorough knowledge and understanding of all food and beverage items on the menu and have the ability to recommend Food and Beverage combinations and up sell alternatives.

· 必要时可帮助销售部门安排新雇员和客户进行参观。

Conducts property tours for new hires and clients as necessary.

· 负责对E-Room进行检查，确保所有设备都能可靠运行。

Responsible for overseeing E-Room and make sure all equipment are working properly.

· 严格按照烹饪配方准备菜单上的菜肴。

Prepares menu items in strict accordance with set recipes.

· 准备早餐自助台的摆设。

Sets up morning buffet presentations.

· 上菜和点餐。

Serves tables and takes orders

· 熟悉所有咖啡、茶、啤酒、葡萄酒和白酒的相关知识，能为客人提供优质的饮料服务。

Be familiar with all coffee, tea, beer, wine and distilled spirits knowledge and be capable to provide excellent beverage service to guests.

· 符合餐饮先进先出的程序。

Always comply with FIFO (first in/first out) process of Food & Beverage.

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Desired profile

Qualifications :

岗位要求：

1． 中专及以上学历，有一定的英语口语基础。
2． 具备前台和餐饮的相关经验。
3． 相貌端正，身体健康，可接受夜班。
4． 性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。