Host - Front Desk

Job description

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遵循品牌承诺并始终提供优异的对客服务。

Delivers the brand promise and provide exceptional guest service at all times.

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适时的为其他部门员工提供同样优质的服务。

Provides excellent service to internal customers as appropriate.

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熟悉掌握酒店的产品知识及服务标准。

Be familiar with the hotel's products and services and policies.

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礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

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保持与顾客和同事的良好合作关系。

Maintains positive guest and colleague interactions with good working relationships.

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经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。

Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

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确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

· 问候、接待客人并协助做好入住登记。
· Meets and greets all guests and assists with registrations.

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