Part Time Customer Care Officer - EPSCO

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Part Time Customer Care Officer .

Principal responsibilities

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Handle enquiries, resolve complaints from merchants and cardholders of EPS through telephone and emails in relation to the operations and promotional activities of various service products.

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Monitor the on site terminal performance and maintenance service provided by service providers.

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Receive, investigate, resolve and respond to enquiries or complaints on irregular transactions from merchants and cardholders

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Solicit feedback from customers to improve product feature changes and system enhancements.

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Review the daily operating procedures constantly to reduce redundancy, improve efficiency and effectiveness.

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Prepare statistics and management reports on daily operations for ongoing service improvement.

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Support the monitoring of Payment by Phone Service internet sites performance and member banks, the key merchants systems

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Review working procedures and recommend work improvement procedures to increase productivity and operational efficiency.

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Prepared to work on shift basis from Monday to Sunday as required, including Public Holidays between 09am to 10pm

Desired profile

Qualifications :

Requirements

· 
​Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder or holder of associate degree, higher diploma or degree from a tertiary institution with significant working experience in banking or customer services

· 
Solid problem solving and leadership capabilities

· 
Good planning and organizational skills

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Ability to work effectively, independently and while under pressure

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Self motivated and customer focused approach

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Proficiency with common software such as Microsoft Word, Excel and PowerPoint, along with internet operating skills and a good knowledge of computer security

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Good negotiation and communication skills, with a pleasant telephone manner

· 
Strong written and spoken English, Cantonese and Putonghua, along with Chinese typing skills

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.