IT Service Owner

Job description

IT Service Owner

Big Bank Funding. FinTech Thinking.


Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world's leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.

Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2019 and beyond, we are currently seeking am IT Service Owner to join HSBC Technology.

The GCB5 IT Service Owner role is based within the Service Management team which is part of Core Banking UK Team. The role of the IT Service Owner is to ensure the provision of Service Management for a range of Core Banking Services to ensure they meet defined Service Level Agreements and operate within the agreed Service Management framework. The primary focus of this role will be the UK Core Banking Services.

What you will be doing;

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Application of Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs.

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Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model.

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Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated.

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Developing strong relationships with business & IT teams globally to maintain a 3-year service outlook.

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Becoming a Service Management subject matter expert in your global service(s), providing a consultancy service to stakeholder groups as required.

Desired profile

Qualifications :

What you will bring to the role;

To be successful in this role you should have proven experience within the Technology sector with knowledge of the following skills:

· 
Proven & extensive experience in IT Service Management, with experience of implementation of ITIL principles as well as the required ITIL certification.

· 
Experience working in relevant technical environments, such as customer facing applications.

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Availability to undertake travel both domestic and international as required.

· 
Service knowledge of core banking applications.

· 
Industry Google Cloud experience and other platforms desirable.

· 
Proven analytical skills & ability to deal with complex & technical data.

The location for this role is Griffin House, Sheffield.

Come Power a Business that Defines How to Power the World

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

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