HSBC Bank Oman SAOG - Triage Investigator, FCTM

Job description

Omani and GCC Nationals Only will be considered for this role

Role Purpose

Financial Crime Threat Mitigation (FCTM) focuses on the specific financial crime threats the firm faces now and in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with financial crime. FCTM harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means. FCTM is also partnering with Financial Crime Compliance to build the case for a more efficient and effective regulatory approach by defining a potential new regulatory landscape based on practical, tested innovation and serving as a thought leader in the ongoing public debate on the future of regulatory compliance.

The jobholder is accountable for working within the Triage sub-function within one of FCTM's four regional functions aimed at mitigating the harms associated with financial crime.

The Triage stage within FCTM Investigations is the initial referral point for all leads, internally and externally generated, believed to require investigation or a regulatory filing. The Triage Team is responsible for quickly and accurately assessing leads for eligibility and completeness in order to initiate a case within FCTM. Qualified cases are passed to the appropriate External Investigative Reporting Team (for immediate Suspicious Activity Reporting/Suspicious Transaction Reporting, Major Cases Team or Complex Cases Team (for investigation) or Intelligence and Analytics.

Principal Accountabilities: Key activities and decision making areas

Impact on the Business

· To work in a team of Investigation specialists to identify and investigate financial crime threats to the firm.
· To support strategies and initiatives among reporting teams in support of Financial Crime Risk objectives and ensure for the effective execution of Investigations within FCTM.
· To support execution of the regional investigative procedures or approved country variances, which are designed to ensure the operational effectiveness of the investigative capability.
· To ensure effective information sharing across FCTM and with other parts of the organization.
· To ensure Triage investigation findings are effectively communicated to other parts of the organization.
· To escalate significant financial crime threats and management issues to senior leadership so appropriate action can be undertaken in response.
· To undertake production and issue Management Information to senior leadership.
· Proactively identify key emerging financial crime threats within the jobholder's functional area and interface with other global functional areas.
· Timely escalation of any action required to recovery of losses affiliated with financial crime.
· Principal point of referral for all relevant investigations, which may originate from various internal or external sources.
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Continuously monitor and action requests that arrive in the HBON enquiries inbox.

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The provision of timely and reliable assessment and triage on potential financial crime risks to improve risk management decisions within FCTM.

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Completion of Case Intake Assessment and all associated logging to determine action status of request.

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To adhere to the HSBC defined triage procedures across FCTM Investigation, which are designed to support the operational effectiveness of the investigative capability.

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Financial Crime Case assessment of referrals received from the line of businesses by identifying and prioritizing referrals received where special action is required,

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Where urgent action is required

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Staff-related referrals (internal investigations)

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HSBC Confidential/whistleblower referrals

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Ensure that all cases are correctly entered onto the case management system taking in consideration the below steps:

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Assessing / validating that the referral meets acceptance criteria to be investigated

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Undertaking HSBC exposure check, risk exposure, external research, and assessing case rating

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Passing the cases onto Investigations FCTM Team (by agreed method) or, completing the case within Triage and closing the case as appropriate.

Customers / Stakeholders

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Maintains relationships with key internal stakeholders across Global functions, lines of business, regions, and countries.

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Contributes to the firm's participation in initiatives with key members of Group, public sector and peers to share information on financial crime threats at a regional level.

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Manages the sharing of information and creation of feedback loops across the firm to continuously adapt and improve our financial crime controls and support the business in their first line responsibilities.

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Works within the capability necessary to manage the Investigation response to high priority financial crime threats requiring a coordinated response across Regional Financial Crime Risk functions, lines of business or countries.

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Provision of highest quality service levels to;

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Bank customers and other victims of financial crime;

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Retail Network and Direct;

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Other diverse business areas within the Bank.

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Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Leadership & Teamwork

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Work effectively as part of a FCTM dynamic team including taking on unfamiliar/difficult tasks when necessary and providing guidance and support to others.

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Develop and maintain the relationship and understanding of activities across Triage and the wider Investigations / FCTM function.

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Communicate effectively with different business areas to ensure clear and consistent delivery of key messages.

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Develop and support a long lasting, effective team environment, to achieve mutual team and business goals.

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Sharing of best practices to enhance team delivery.

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Clearly communicates Threat Mitigation strategy to meet business needs.

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Provides support at a regional level to the FCTM sub-function.

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Influences through action FCTM personnel to own and optimize FCTM decisions to grow sustainable, risk adjusted profits.

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Provides input for People Development initiatives for FCTM, aligned to FCR and Group activities, as well as supporting the annual business as usual HR cycle.

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Contribute to communication across regional FCR and the business to all key stakeholders in relation to Investigation matters.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications

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Minimum two years of work experience.

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Bachelor degree.

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Experience working within a regulatory, investigative, or financial intelligence agency, or as a compliance manager within a global firm, in the financial services industry.

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Experience in Financial Crime cases investigations is a prerequisite.

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A degree of experience in mitigating the harms associated with the threat of financial crime at a strategic level.

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An understanding of the current regulatory environment and expectations, relevant regulations, codes, and HSBC Group Standards, as well as their underlying purpose to mitigate risk to the financial system and provide information useful for the public sector to provide law enforcement and security.

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A degree of leadership experience and a strategic thinker.

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Excellent communication and inter-personal skills, with experience of dealing with executives at all levels.

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Ability to develop efficient and effective solutions to complex global issues.

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Fluency in English along with detailed report writing skills in both languages is preferable

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Existing Fraud/AML/Sanction Operations / Investigations.

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Retail Banking / Commercial Banking/Global Banking or Direct experience preferred.

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Knowledge of Bank enquiry systems

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Capable of picking up, and applying, new ideas/concepts quickly

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Excellent inter-personal, customer service and communication skills – written and verbal

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Excellent organisation and analytical skills

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Excellent decision-making / influencing skills

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A motivated self-starter who has the ability to work effectively alone and under pressure

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The ability to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role

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Adaptability and flexibility

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Good PC skills and knowledge of Microsoft software

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Enthusiasm and a positive attitude.