Digital Business Analyst

Job description

Digital Business Analyst


Big Bank Funding. FinTech Thinking.


Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world's leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.

Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2019 and beyond, we are currently seeking a number of experienced

Digital Business Analysts to join HSBC CMB Technology.

Commercial Banking (CMB) is at the heart of growth at HSBC, generating more than US $20 billion each year, and turning over more than US $1 million of trade every minute. As one of the largest Commercial Banks in the world, we support millions of businesses in around 55 countries and territories – from small enterprises to large multinationals – to thrive and grow.

CMB Technology is embarking upon significant period of growth and innovation. We are reengineering how it interacts with its customers with technology at the heart of this transformation. We will replace all the major platforms for CMB to compete with the industry best, and tech giants, utilizing the latest cutting edge technology and solutions, including Cloud, API, Data Analytics, and best of breed transaction banking services.

Within CMB IT, the Customer Experience and Sales Development (CESD) IT organisation is responsible for all technical work and dependencies involved in delivering the business objectives and the vision of CMB Customer Experience and Sales Development initiative. This includes all aspects of customer acquisition, including marketing, sales and CRM. This role will major on delivery of Customer Experience strategy, capabilities, tooling, and applications into globally deployable solutions to create a frictionless omni-channel customer experience.

What you will be doing;


· Understanding business objectives as part of business requirements and business as usual. Supporting business cases for future changes and service transformation.
· Working with the project teams to align KPIs/business metrics to measure progress. Analysing the potential business and operational impact for proposed changed to a service or part of a service
· Identifying the key capabilities being impacted by the customer journeys or vision for a service. AS IS vs TO BE capability mapping to identify gaps and inform technology of the architecture required to support the vision.
· Working closely with service designers and UX to illicit business requirements and turning these into user stories. Ensuring that the Product / Feature delivers an effective, efficient and enjoyable customer experience and journey
· Capturing detail for part of a service to create specification to complement the user journeys. Focuses on capturing business processes, system or information view.
· Working with the Product Owners to create a backlog containing user stories and helping manage the prioritisation of these
· Working with SMEs and IT teams to agree and deliver the various MVPs (Minimum Viable Products)
· Working with the delivery teams to prepare, maintain and deliver the integrated plan for product delivery
· Work collaboratively with other global / regional functional units, project teams, vendors and domain owners
· Discussing technical implementation with technology partners
· Communicating risks/issues/resolution plans. Provide input to Digital Delivery Manager and Project Managers for senior management forums (e.g. Corporate Digital Steering Committee, Business Design Authority, Technical Design Authority) to update on progress, build consensus, highlight roadblocks and risks.
· Ongoing collaboration with SMEs, front-line teams (Commercialisation managers, Relationship managers, Relationship bankers, Client Implementation, Client Integration) or support teams in the business throughout the product build and rollout.
· Providing best practice and customer centric methodologies, tools and template to SBIs and help SBI BAs become customer centric in their analysis approach.
· Maintaining effective operational or business processes using modelling tools and methods and standards. Collaborating with stakeholders at all levels of an organisation

Desired profile

Qualifications :

What you will bring to the role;

To be successful in this role you should have proven experience within the Technology sector with knowledge of the following skills:

·  Solid digital transformation experience with experience of being successful in a global matrix organisation with multiple stakeholders – ideally from consultancy or agency background
·  Strong experience in Design Led Thinking and Service Design
·  Extensive hands-on Agile methodology
·  Proven experience working with software development methodologies such as Agile & DevOps, as well as the necessary compromises for adopting major package solutions
·  Proven experience and exposures in multi industries and discipline, large and complex organisations digital transformation
·  Proven experience in leading large software development programmes / projects Track record of being part of a team that successfully completing IT delivery and digital change programmes in multiple locations with a distributed, matrixed team comprising internal and external resources

This role will be co-located between 8 Canada Square, London and our WeWork Office in Waterloo. International travel may be required, to work with the Global teams.

Come Power a Business that Defines How to Power the World



HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.