Linux HPC Systems Analyst

Job description

Linux HPC Systems Analyst

  

Job Description:

   

We are developing products for questions our customers might not even know they have yet.

That’s how high-performance computing works. So as you can imagine, we pay very close attention to what’s coming … and that includes the next generation of computer scientists and engineers. These individuals are going to be the ones shouldering an awesome responsibility in the coming decades as big data gets bigger, artificial intelligence flexes its muscles more and more, and problems grow in complexity. 

We are looking for an experienced Systems Analyst to provide site leadership and customer support in Vicksburg, Mississippi.

The Systems Analyst will provide highly visible on-site customer support through the assistance of on-site installation, administration, support, and maintenance of complex HPE/Cray High Performance Computing systems and related products.

Primary Duties and Responsibilities:

• Provide technical and operational leadership and guidance to the other team members

• Serve as the primary POC for new installs, customer escalations and other significant site events

• Serve as liaison between the District Service Manager, Sales, the customer and site staff

• Provide weekly activity/progress reports for issue tracking, event planning, recent events and updates to new or ongoing customer concerns

• Lead regularly scheduled customer meetings to keep the customer informed of significant or ongoing issues, upgrade/maintenance planning, system availability and general system or site staff news

• Provide a full range of pre- and post-sale support of HPE/Cray products and services

• Answer customer inquiries concerning system software versions, product lifecycles, new releases and third-party applications

• Overall management and maintenance of system configuration databases, site spares inventory, part returns and other logistics requirements

• Oversee maintenance and updates to site/system SOPs, system diagrams and other configuration or support documents

• Provide expert technical support of HPE/Cray products including but not limited to:

·  Maintain system software and firmware revisions, including patches, updates, and OS upgrades
·  Provide software technical support for product installations and maintenance to ensure that the system is functioning according to specifications
· 
 Analyze system hardware, software and third-party software issues, provide detailed and thoughtful analysis of problem and solution

Candidate must possess (or be able to obtain) and maintain a DoD Top Secret with Secure Compartmented Information security clearance.

Job site is located in Vicksburg, Mississippi

This role encompasses:

1) Customer relations/satisfaction

2) Physical hardware repair

3) System Administration

Job:
Services

Job Level:
Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.