IT Operations/Support Analyst

Job description

IT Operations/Support Analyst

  

Job Description:

   

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

HPE Global IT is a dynamic organization enabling the enterprise to innovate and lead the industry with our consumption-based IT transformation and our consulting, financial, educational, and operational services. Join us and revolutionize how we help customers simplify their operations and move the world forward.

Sounds like you? Then we have the right opportunity—we are looking for a Business Analyst to join us! In this amazing role, you can make your mark by planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to the company policy and country regulatory requirements. You will partner across the business to identify/implement opportunities for process improvements to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment.  You will work with cross-functional teams, creating and implementing plans that enable the execution of our business strategies and partner cross-functionally to develop, track and manage business metrics for the organization. If you have a track record of similar analyst experience, want to be part of a business that is growing - with great opportunities, and are ready for your next role, then please apply today!

How you’ll make your mark:

·  Participates as a member of and/or leads IT technical team or teams of support engineers on applications or sub domain. Represent team(s) as liaison to the end users.
·  Develop innovative team solutions to complex problems. Independently implements end- user or enterprise infrastructure/Application or services of significant complexity.
·  Applies deep broad knowledge of technology and industry trends to operate, and administer high risk critical infrastructure or software platforms and user groups of high complexity.
·  Demonstrates technical leadership and exerts influence outside of immediate team. May act as an Incident Life Cycle Coordinator or Service Delivery Lead to provide resolution for complex issues.
·  Integrates technical expertise and business understanding to create superior solutions for the company and customers.
·  Mentors and consults with team members and other organizations, customers and vendors on complex issues.
·  Independently resolves highly complex technical issues within a given technical area.
·  Partners with members of a team and other IT teams as appropriate; leads technical team while resolving key issues.
·  Identifies potential escalations and proactively alerts management; leads and escalates through L3.
·  Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management. Independently reviews and manages highly complex and high risk changes to critical business systems.
·  Participates in the Change Advisory or Technical Advisory Board.
·  Ensures the service level management process is adhered to by continuous review with partners and business users.
·  Strong verbal and written communication skills and technical leadership skills.
·  Strong experience with infrastructure environments (e.g. operating system, hardware, datacenter, security, network, voice, end user and server-web related applications).
·  Strong experience with implementation, problem analysis and solutioning of infrastructure and business application environments.
·  Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL).
·  Exhibits a high level of initiative and integrity. Strong problem solving, priority setting, and collaboration skills. Good organizational and analytical skills.
·  Possess creative ability, consulting skills, leadership qualities, credibility and self- confidence. Influencing skills and ability to work effectively in a geographically dispersed team.
·  Demonstrated technical leadership skills. Ability to translate business needs into technical requirements and solutions.

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

#GlobalITUS

Job:
Information Technology

Job Level:
Expert

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.