HPC System Engineer

Job description

HPC System Engineer

  

Job Description:

   

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Responsibilities:

·  Apply advanced technical knowledge to operate many technology areas (e.g. server administration, technical security management, performance management, HPC management) or customer groups that are critical or high- risk.
·  Integrate technical knowledge and business understanding to create. solutions for customers.
·  Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
·  Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
·  Apply company solutions to meet highly complex customer needs.
·  Escalate issues appropriately using the proper tools and procedures.
·  Provide technical consulting during contract renewal discussions.
·  Build and maintain strong relationship up to senior management level in assigned accounts.
·  Assist in managing delivery of support solutions.
·  Perform hardware repairs and maintenance on all equipment. This would include DIMM, Processor, disk, and various other parts replacements. Also requires obtaining water samples.            
·  Coach or guide junior team members.

Education and Experience Required:

·  Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.

Knowledge and Skills:

·  Ability to rapidly learn state of the art and leading edge technology.
·  Ability to apply learned knowledge to specific issues.
·  Communicate tactfully with diplomacy up to senior management levels within an organization.
·  Problem-solving skills (proactive, reactive and creative).
·  Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
·  Provide suggestions and assist in deploying those suggestions, for operational efficiencies.
·  Knowledge of basic computer hardware, use of hand tools, and use of lifting devices.
·  Ability to obtain Public Trust

Job:
Services

Job Level:
Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.