Aruba Resident Engineer-Accenture Offsite
Providing Pre-service design/installation and Post-Deployment technical support.
Proactively analyzing and recommending ways to optimize and utilize on the customer’s HPE-Aruba wireless, Airwave and ClearPass investment.
Assessing and escalating technical issues in support of HPE-Aruba wireless, ClearPass and Airwave TAC and Product Engineering organizations.
Collaboration in the development of Aruba wireless solutions; building test beds; conducting verification & validation testing; developing performance benchmarks.
Deploy, configure and maintain Aruba solutions platform.
Actively seek to educate and expand customer HPE-Aruba technical expertise through informal workshops, coaching sessions, design reviews, and documentation for customer use.
HPE/Aruba Resident Engineer Challenges
Ability to integrate as part and be accepted as part of the customer engineering and operations team.
Ability to quickly assess and analyze pertinent data points in order to focus getting to root cause on customer issues with HPE products.
Ability to continuously educate and expand the technical expertise of the customer.
Team with the HPE-Aruba Sales Team and be engaged in their work with the customer.
Ability to operate inter-dependently with a diverse realm of personnel to draw expertise in problem-solving.
Maintain a sense of mission and focus on results that bring value to the customer.
At least 7-10 years practical Layer 2 and Layer 3 internetworking industry experience.
At least 3-5 years current, practical hands on HPE-Aruba wireless, Airwave and ClearPass experience and expertise.
Four-year college or university degree or equivalent training and certification.
Ability to design, deploy and troubleshoot using Ekahau Site Survey platform.
Experience in trouble isolation and remediation at layers 1-4 (Physical, MAC, Network, Transport, and some application level).
Experience and understanding of LAN/WAN architectures and designs; high availability, and cloud networking.
Experience in consulting network engineer role, preferred.
Good communications skills, both oral and written.
Project management experience/skills/background, a plus
Experience working in customer technical support roles; assessing and triage of troubles, managing trouble tickets, and trouble resolution.
Ability to be on-site at customer premises regularly.
Experience in identification of potential opportunities to for additional HPE-Aruba business
Experience in addressing multi-variable trouble environments
Methodical approach to trouble resolution
Comfortable with non-standard work schedule.
Additional Job Description
Wireshark packet capture
Protocol analysis- TCP/IP stack and PCAP
LINUX, XML, HTML, Powershell, Python
In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HPE's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.
Hewlett-Packard Enterprise is an equal opportunity employer. We welcome the many dimensions of diversity.
Accommodation of special needs for qualified candidates may be considered within the framework of the HPE Accommodation Policy
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.