Technician - Apprentice

Job description

3517056
Additional Cities

Lombardia
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Europe Services
Function

Services
Country/Territory

Italy
Postal Code

20126
Role Summary/Purpose

As a Technician Apprentice you are the key point of contact for our customer. The role requires the Apprentice Technician to be despatched on routine service preventative maintenance visits, respond to service calls and support the field team to drive customer satisfaction through Service Excellence.

Essential Responsibilities

·  With minimal supervision, as assigned, perform planned maintenance (PM), safety and environmental inspections and maintain effective customer relations. Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation.
·  Maintain daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement GE / customer facility contract, supporting business goals and objectives.
·  May assist more experienced technicians and FSE’s on basic and complex repairs /resolution respectively. Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
·  Document all actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration. Maintain approved parts inventory. Manage vendor’s service delivery processes in compliance with GE policies, as instructed. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction.
·  Meet Health and Human Services, Environment Health and Safety requirements and/or all other applicable regulatory requirements and perform other related duties as assigned.
Qualifications/Requirements

·  Minimum of High School education required.
·  Proven experience performing in a compliance environment and working within code and procedures to ensure safe and effective operation of devices. Proficiency in completing electronic documentation using PDA and computer skills.
·  Previous experience developing and maintaining good customer relations.
·  Willing to occasionally travel outside of assigned region.
Desired Characteristics

·  Engineering or electrical work experience desired.
·  Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.
·  Previous experience in a hospital setting.
·  Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
·  Experience interfacing with both internal team members and external customers as part of a solution based service process.
About Us

GE Healthcare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Primary Country

Italy
Primary State/Province

Milan
Primary City

Milan