Technical Support Engineer

Job description

3289443
Additional Cities

Singapore
Career Level

Experienced
Relocation Assistance

No
Business

GE Renewable Energy
Business Segment

Renewable Energy Grid Solutions
Function

Services
Country/Territory

Malaysia, Singapore, Taiwan, Province of China, Thailand, Viet Nam
Postal Code

417818
Role Summary/Purpose

Post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request.
Essential Responsibilities

Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets. Major contribution to the development of an operational year plan for own department activities of the team. Suggests improvements in products, processes and procedures. Works together with people from the business unit. Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues. Visiting customers and channel partners is essential to provide strong and proactive customer support and is required for this position.
Qualifications/Requirements

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Customer Service)
Desired Characteristics

Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Singapore
Primary State/Province

Central Singapore
Primary City

Singapore