Job description

Job Description Summary

We have an exciting opportunity to lead customer support activities for civil and military customers ensuring a high level of service. As well as personally managing all transactions for a number of key customer accounts, this role will be responsible for leading a small team of customer account managers providing coaching, direction and guidance when required. Responsible for key performance metrics for your team, you will be confident handling data and setting priorities for yourself and the team which will be most impactful for the business. You will be able to work with other departments to advocate for your customers and to drive process improvements across the business.

Job Description

Roles and Responsibilities

Manage and administer all transactions for a number of key customer accounts, ensuring timely processing of customer orders, forecast demand and delivery information.
Confident people leader responsible for a team of up to 4 direct reports. Conveys performance expectations and manages performance and delivery of the team.
Apply clear thinking to solve problems and work cross-functionally to achieve timely outcomes which support customer needs.
Considers or brings best practices from previous experience to challenge existing processes and drive improvements in KPI’s or reduce processing time for team.
Customer advocate who can successfully communicate key needs for their customer within wider business.
Confident using data, research, and multiple internal/external sources of information to make decisions.
Lead projects with cross functional responsibility to drive improvements between 1 or more departments.
Acts as a resource for colleagues with less experience.
Ability to train your team, can explain information; develop skills to bring team members to consensus around topics within department priorities.

Required Qualifications

Proven Customer facing and/or Commercial Experience
People leadership experience, experience of training, coach and developing teams (direct line-management or indirect through coach/mentoring)
Strong oral and written communication skills.
Demonstrated ability to manage performance using KPIs, meet deadlines, set priorities work and implement recovery action when required.
A self-starter able to manage your own and the work of your team with minimal supervision.
Passionate about team development and be someone always looking to make improvements and challenge processes.

Desired Characteristics

Lean training and/or demonstrated leadership of continuous improvement projects
A passion for aviation and knowledge of the aviation industry

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

Non-contributory Pension
Life Assurance
Group income protection
Private medical cover
Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Relocation Assistance Provided: No

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