Audio Visual & Video Conference Center Coordinator (New York)

Job description

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That's how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


Job Summary:

The Workplace Services Associate administers operational aspects of all hospitality functions including but not limited to day-to-day internal meetings and client meetings, This role resides within the Hospitality & Workplace Services (H&WS) that includes all aspects of space assignment, technology/equipment and customer experience. 

Key Responsibilities:

·  Highly visible role and will be the first point of contact for customers.
·  Demonstrated ability to make independent decisions in prioritizing customer requests and organizing work.
·  Able to work independently and effectively within a teaming environment, assuming responsibility without direct supervision.
·  Sound judgment and initiative in determining approach or actions to take in non-routine situations.
·  Focuses on potential project issues to prioritize; resources, timing, quality, scope and risk.
·  Must meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships and identifying workplace efficiencies to add value.
·  Responsible for implementing and upholding established procedures and standards. Expected to develop process improvement and customer service level recommendations.
·  Outstanding hospitality, customer service, communication and people skills and ability to interface with personnel at all levels.
·  Ability to effectively direct and coach others; proven organizational leadership skills to balance team priorities, staffing schedules, workload and coverage.
·  Ability to manage multiple tasks in a fast-paced environment and handle constant interruptions with enthusiasm and a positive, professional attitude.
·  Strong organizational skills, diligence in follow up tasks, and ability to prioritize effectively.
·  Strong work ethic, dependability and strong professional demeanor.
·  Strong computer competency in Microsoft Office, Internet Explorer, Outlook and Skype.
·  Proficiency with fully integrated AV meeting room systems
·  Understanding of Crestron Control Systems.
·  Proficiency with projection systems.
·  Experience with integrated and mobile mic systems.
·  Proficiency with Audio & Video Conferencing technology.
·  Experience with products related to Skype, Zoom, Barco Click Share, Polycom, Microsoft Surface Hubs & Studios, Cisco Telepresence .
·  Ability to troubleshoot audio, video and connectivity issues in an executive meeting environment.
·  Provide regular maintenance and repair to in house AV equipment.
·  Ability to oversee and support onsite executive meetings from AV perspective, interfacing with clients and provide hands on issue resolution.
·  Ability to work with AV supply vendors as point of contact.
·  Corporate and/or hotel experience, preferred.

 
   To qualify, candidates must have:

·  Bachelor's degree in a related discipline, or equivalent work experience
·  Approximately 3 years of related experience 

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.