Identity & Access Management Administrator - EY Global Delivery Services

Job description

IAM Identity Provisioning Administrator

 

 

 

Identity and access management provides generally services globally to all countries. Identity and access management (IAM) is the process used in businesses and organizations to grant or deny employees and others authorization to secure systems. IAM is an integration of work-flow systems that involves organizational think tanks who analyze and make security systems work effectively. Policies, procedures, protocols and processes are all linked to IAM. Identity and security applications are also important considerations. IAM verifies user access requests and either grants or denies permission to protected company materials. It also deals with various administrative functions including password problems and helps oversees employee identity management. Standards and applications of IAM include the maintenance of user life cycles, various application accesses and singular logons.

 

 

 

The IAM Identity Provisioning Administrator provides operational support guidance. Coordination and follow up on user account administration customer inquiries and secure account access issues in accordance with Information Security policies and procedures. The role maintains proper adherence to the terms of the Service Level Agreements (SLA) and Operational Level Agreements (OLAs) as well as the specific directives guiding an end user’s security clearance. This individual prioritizes tasks as well as displays and applies technical knowledge effectively to support secure management of digital identities and associated access control functions.

 

 

 

 

 

What are you going to do?

 

 

 

· 
Act as first/second-tier support for customer account inquiries and, requests in the defined Service Level Agreement.

· 
Act as second-tier support for the Service Desk regarding account management services for the systems and applications we support.

· 
Perform operation-level troubleshooting activities to identify and implement efficient incident resolution action that minimizes end user and/or system downtime.

· 
Understand and use appropriate methods, tools, and applications to perform varied work activities within structured environments. Absorbs technical information when it is presented and applies it effectively.

· 
Utilizes security principles as appropriate for IAM support activities.

· 
Ready to work on flexible shift and timings.

· 
Exhibit solid interpersonal, communication, organization, and time management skills.

· 
Basic consultative skill to effectively questioning and conduct core issue analysis, select and apply appropriate standards, methods, tools and applications to independently resolve complex incidents and problems.

· 
Able to support peers within IT teams in collaborative activities.

· 
Time management skills to prioritize workload and work through assignments and activities with efficiency and minimal supervision.

· 
Works through a list of repetitive tasks with a high degree of accuracy.

What do we need from you?

 

 

 

· 
Basic to Advanced knowledge of EY’s desktop environment (PC applications, standard software, mobile devices, Telephony, network, servers and general connectivity) as well as security access functions.

· 
Basic knowledge on Microsoft Active Directory (Windows 2008/2012 Directory Services), SailPoint, Oracle Identity Manager (OIM), RSA and other multifactor authentication technologies be added advantage. Technologies related to user/group provisioning to effectively provide for core user identity management.

· 
Strong oral and writtencommunication skills in the English language to work effectively with end users and IT peers. 

· 
Bachelor’s degree in Computer Science or a related discipline, or equivalent work experience.

· 
Any professional certifications like ITIL, MCITP will be an added advantage.

· 
Approximately 0-3 years of security administration experience in support of IT products or User account management and working knowledge of large IT organization operations.

 

Shift: Monday to Friday from 12 to 9 PM.
Location: Microcentro

 

EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.