IAM Administrator

Job description

IAM Administrator

Under general supervision, the Identity and Access Management (IAM) Administrator provides operational support guidance.

Coordination and follow up on user account administration customer inquiries and secure account access issues in accordance with Information Security policies and procedures.

This individual prioritizes tasks as well as displays and applies technical knowledge effectively to support Secure management of digital identities and associated access control functions

What are you going to do?

•       Act as first-tier support for customer account inquiries and, requests in the defined Service Level Agreement.

•       Act as second-tier support for the Service Desk regarding account management services for the systems and applications we support.

•       Create and record inquiries and customer service requests.

•       Understand and use appropriate methods, tools, and applications to perform varied work activities within structured environments.

•       Perform operational level troubleshooting activities and act appropriately to resolve incidents.

•       Complete tasks as assigned by following documented procedures.

•       Communicate security procedures to end users related to support activities.

•       Perform other duties as assigned.

•       Applies a rational and organized approach to work.

•       Utilizes security principles as appropriate for IAM support activities

•       Protects firm data from unauthorized access by following secure I AM processes and policies.

•       Absorbs technical information when it is presented and applies it effectively.

•       Determines when incident s or problems should be escalated to a higher level.

•       Works under general supervision.

•       Identifies and negotiates own development opportunities.

•       Works without frequent reference to others, while understanding team dynamics of a support environment.

•       Plans, schedules and monitors own work.

 

What do we need from you?

 

•       Fluent in spoken and written English.

•       Ready to work on Flexible shift/Timings

•       Good interpersonal, communication, organization, and time management skills.

•       Works effectively on multiple assignments in a fast -paced and highly challenging environment.

•       Understanding of security and technology.

•       Works and interacts effectively with peers, customers and management personnel.

•       Works through a list of repetitive tasks with a high degree of accuracy.

•       , Basic knowledge on Active Directory, IAM Automation Tools like OIM, MIM, etc will be added advantage

•        Approximately 1-3 years of security administration experience in support of IT products or security                 administration and working knowledge of large IT organization operations.

•       Bachelor’s degree in computer science or a related discipline, or equivalent work experience

•       Any professional certifications like ITIL , MCITP will be an added advantage-

Shift : Monday to Friday 12 to 21hs.

Location: Microcentro

 

EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.