EY Graduate Programme - Advisory Associate (Customer)

Job description

At EY, we want you to be yourself. We want you to bring your intelligence, energy and integrity into our business. Think how much further you’ll go surrounded by people who will encourage you to express your ideas and who will value your opinions.

 

Starting a career with EY is your opportunity to receive early responsibility, support and training as you set out to achieve your career ambitions.  You will receive exposure to some of our largest clients and projects, from entrepreneurial start-ups to multinationals, both locally and globally. You’ll also receive guidance on how to help them manage risks, address issues and capitalise on opportunities.

The opportunity

You will be part of the Customer Consulting team who has a genuine passionate in helping businesses reimagine and deliver their Customer Experience (CX), and above all are smart, switched on and have a strategic, creative and analytical mindset.

 

You will be the integral to our project teams and work closely with our clients. You shall have the experience and confidence to present any assigned presentations, support in facilitating client workshops and design sessions. You will undertake and analyze customer research and data and organize and deliver their work as part of a larger team.

 

Our teams enjoy working on varying projects and are open to learning about new industries and new cultures. You will have the opportunity to work across the project lifecycle from CX strategy through to CX design and execution. You will be part of the team to deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of “building a better working world”.

 At EY, we believe your career is a journey and we are committed to providing an array of exciting opportunities to help you find the career path that is right for you.


Your key responsibilities
·  Assist in the design and implementation of customer-centric solutions that provide measurable commercial impact to clients
·  Assist in creating customer journeys and identify experiential pain points, delights and CX capabilities
·  Assist in gathering customer insights through research and data analysis
·  Ability to ensure assigned task is delivered within the agreed timeline and budget
·  Ability to work individually as well in a highly collaborative team environment
·  Take the initiative to collaborate with project team members to progress project activities
·  Contribute to the development of the Customer practice i.e. support industry events, thought leadership and development of new tools and methods
Skills and attributes for success
·  A team player with strong communication and interpersonal skills
·  Proactive, dedicated, innovative, resourceful, analytical and able to work under pressure
·  Good command of spoken and written English
·  Strong drive to excel professionally
·  Strong leadership qualities and a good record of extra-curricular activities
To qualify for the role you must have
·  At least an average distinction/ 2nd upper degree in Engineering, Computer Science, Information Systems, Information Technology, Computer Engineering, IT Security, Management in Information Systems, Business Management, Mathematics or other related fields
·  Currently in your final year or a fresh graduate
·  A genuine passion and desire to improve the experience customers have with brands and organizations
·  Individuals with post-graduate degrees and / or professional qualifications are encouraged to apply
You are required to include a cover letter, most updated resume, academic transcripts (secondary & tertiary), certificates, testimonials and other relevant supporting documents with your application to be considered.
 
Ideally, you’ll also have
·  Past relevant trainee/internship experiences
What we look for

What’s most important is that you’re dedicated to working with your colleagues as part of a high-performing team. You’ll need to thrive in picking up new skills as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

 
What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

·  Support, coaching and feedback from engaging colleagues
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that is right for you
About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark. Apply now.

Want to get to know us better?
Visit www.ey.com/my/careers
Become a fan on Facebook: https://www.facebook.com/EYMalaysiaCareers Connect with us on Instagram: https://www.instagram.com/eymycareers