Facilities Assistant

Job description

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a Facilities Assistant to be based at St Davids Hospital, Cardiff. This is a permanent full-time role working 35 hours per week; 08:00 - 18:00 Saturday & Sunday and 07:00 - 15:00 / 11:00 - 19:00 Monday & Tuesday. On offer is a competitive salary and benefits package.

General Overview:

To work as part of the on-site Facilities Management team providing a customer focused Helpdesk/Reception function ensuring the smooth running of the contract.

Main Responsibilities/Duties Include:

· 
Plan workload effectively to ensure that deadlines are met.

· 
Ensure that helpdesk function is covered at all contractual times.

· 
Prompt answering of all internal/external phone calls.

· 
Arrange customer feedback on all work orders as and when necessary.

· 
To receive and monitor all helpdesk calls through the Maximo system.

· 
Ensure all PPM's are raised and distributed

· 
Generate and allocate work orders to the relevant team members.

· 
Understand the contractual requirements and understand the needs of the site.

· 
Provide general administrative support and other appropriate duties as directed by line manager.

· 
Understand and meet customer requirements within agreed timescales and obtain feedback to improve service delivery.

· 
Develop effective working relationships with customers and colleagues.

For more information about ENGIE please visit: http://www.engie.com/en/candidates-area/

Required Qualifications, Skills or Experience:

·  DBS/DS Standard
·  Previous experience of administration work including dealing with internal and external customers.
·  Computer literate with good keyboard skills.
·  Good verbal and written communication skills.
·  Proactive and adaptable with a “can-do” service-focused attitude.
·  Previous switchboard experience.

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Feb 12, 2020