Technical Solutions Representative

Job description

·  Job Description:

Responsibilities:

·  Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.
·  Successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
·  Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).
·  Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements.

Education and Experience Required:

·  High school education or equivalent
·  1- to 4 years experience in service desk technical support Technical level 1.5
·  Preferably experience  supporting the following  MS products: Microsoft Teams, Skype for Business, Windows, Outlook, Exchange, SharePoint , PowerBI and Office, Non windows Microsoft Product (i.e Office for Mac), AV (Audio Video) . Certification on these MS products is a plus.
·  Advanced level of English, both written and verbal. Level B2 and up.
·  Experience in customer facing role, remote support, telephone, e- support, e-chat or similar.
·  Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.