Professional Program Office Management

Job description

·  Job Description:

Summary

Provides and assists in integrated client-facing performance reporting for assigned sections of accounts or programs; assists in establishing governance and account management system processes.

Essential Job Functions

·  Works with team members in creating governance metrics for assigned accounts or programs. Validates that governance meetings are occurring.
·  Maintains account master calendar for assigned programs. Drives the logistics of governance meetings and schedules meetings where appropriate.
·  Reviews and analyzes the use of account processes. Assists in executing the account management system processes.
·  Consolidates and analyzes metrics for governance, processes and account reviews; Summarizes findings as it pertains to service improvements across accounts.
·  Develops account customer satisfaction survey questions and communication plans; analyzes and summarizes results for account improvements.
·  Examines client facing account level reports for accuracy; Adjusts as approved by account program management.
·  Assists in reviewing project integration processes and reporting for accuracy. Documents and applies changes as appropriate

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in Management or related field
·  Three or more years of business management or related experience
·  Experience working with account management systems
·  Experience implementing processes

Other Qualifications

·  Analytical skills
·  Project management skills
·  Leadership and organizational skills
·  Interpersonal skills to interact with customers and team members
·  Communication skills
·  Personal computer and business solutions software skills
·  Ability to work independently and as part of a team

Work Environment

·  Office environment