Professional Customer Support (51000637)

Job description

·  Job Description:

Job Description:

Under the direction of the manager, this position will be responsible for a variety of tasks associated with the Business Controls & Content Management Team.  This team is presently servicing Life and Annuity business.

Business Controls Functional Responsibilities: Assists senior team members in the completion of all audit, regulatory, and examination requests from the client.  Additional project management support will be required for all new laws, regulations and mailings as identified by Compliance.  Performs routine review of team mailboxes and responds to requests/issues identified by processing teams.

Content Management Functional Responsibilities:   Assists team members with drafting communications, training materials, and procedures.  Under the direction of senior staff, may perform maintenance of published content in AirNet, Life Ops Hub or Knowledge Assistant.  Daily monitoring of team inboxes for general inquiries and requests.  Regular attendance in business meetings related to new products and procedures; will assist in development of requested materials.

Under minimal supervision ; this position requires an individual that is self-starting, has an eagerness to learn, and the ability to function as a resource in multiple areas critical to the success of the Controls & Procedures Team.  Work may be performed independently or jointly with team members and subject matter experts.  The ability to communicate clearly and effectively to a variety of business partners is strongly desired.  Strong organizational skills are a plus.

Requirements:

Series 6 Certification (or ability to obtain within 6 months).

Thorough knowledge in a Life or Annuity setting (minimum of 3 years).

Demonstrated experience with Microsoft Office (emphasis on Microsoft Excel).

Ability to write clear instructions to a wide audience.

Project management experience or proven history of supporting projects.