Medi-Cal Provider Agent Level B

Job description

·  Job Description:

·  Provider Agents responsible for responding to general provider/ biller telephone calls, resolving provider issues and conducting outbound call campaigns.
·  Years of experience: minimum 3 mos. – 1 yr.
·  Prior office or clerical experience.
·  Ability to follow written policies and procedures.
·  Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.
·  Ability to follow procedural guidelines.'
·  Ability to work on assignments with limited instructions from leadership.
·  Good written and verbal communication skills, including professional telephone skills.