Major Incident Management Professional

Job description

·  Job Description:

Essential Job Functions

· 
Manages end to end service delivery ensuring that account specific objectives the Operations Management Center are met on large accounts; 

· 
Ensures client relationships and satisfaction are maintained by meeting current and potential needs, ensuring contract compliance, and resolving client satisfaction survey results. Creates and implements alternative strategies as needed.

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Understands and leverages operating models to ensure that the appropriate, dedicated shared, on-site, off-site, offshore contractor, and company resources are available to meet client needs.

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience.
·  Bachelor's degree in business administration, engineering, information systems or related field preferred.
·  3+ years of support services or project or program experience
·  Prior experience working with the technology industry.
·  Prior experience working with company products and operating systems.

Other Qualifications

·  Project management skills
·  Analytical and problem solving skills
·  Basic accounting skills
·  Interpersonal skills to interact with customers and team members
·  Organization and time management skills
·  Communication skills
·  Ability to work in a team environment
·  Willingness to travel

Work Environment

·  Office environment