Windows Technical Support Engineer 24/7

Job description

·  Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. 

We are looking for 24/7 Windows Technical Support Engineers. As a Windows Technical support Engineer you will be using your expertise to achieve high-level customer satisfaction by supporting state-of-the-art solutions and minimizing the amount of unplanned downtime in the customer's production environment providing support 24/7. Your daily challenge will be identifying and solving problems, working on complex incidents affecting thousands of users, defining, executing and implementing standardized changes. You will be working in an environment where fast, educated decisions may save the day, however quality and perfection are our major objective. Working remotely from Bulgaria you will be reaching customers from pole to pole. 

Technical Competencies required:

• Bachelor's degree in Computer Science or related field from an accredited university or college, an equivalent combination of education and experience will also be accepted;
• Practical experience administrating Windows Server 2008 and later versions
• At least basic experience troubleshooting Active Directory and related services (DNS, DHCP, FRS, DFS, KMS…) 
• Hands-on experience with installation, configuration, patching and troubleshooting;
• Experience in public/ private cloud technologies (e.g. Azure, AWS) is considered a strong plus
• Basic Networking knowledge (DMZ, Load balancers, NAT)
• Experience troubleshooting Microsoft Clustering and Load Balancing is considered a plus;
• Experience in server virtualization technologies: Hyper-V, VMware ESX/ESXi and vCenter.
• Experience in administrating Windows-based File & Print solutions
• Ability to make hardware and software recommendations for particular cases during troubleshooting process;
• Microsoft or VMware certification is a plus.
• Knowledge of Backup and Restore tools for MS platform operating systems and basic SAN knowledge is a plus.
• Experience with a ticketing system is a plus

Soft skills required:

• Fluent in English Language
• Strong customer service orientation.
• Will to learn and develop in the field of IT.
• Ability to work in a challenging, dynamic, Agile environment
• Positive attitude, strong work ethic; a team player who shows commitment and dedication to the job.
• Ability to present ideas in business-friendly and user-friendly language.
• Proven analytical and problem-solving abilities

We offer a challenging role including:

• Continuous learning and technical training opportunities;
• Chance to work with large, enterprise-scale, high-tech environments
• Great opportunity for professional development in the IT field.
• Competitive remuneration package;
• Medical insurance;
• 4 days additional paid leave (total:24 days);
• Food vouchers;
• Life insurance.
• Access to multiple discounts and special offer for DXC employees.

How to apply: 

Come and join our team of professionals and let’s thrive on change together!

Thank you for taking time to review our job add! If you believe this is the right match for you, please do not hesitate to apply! We are eager to learn more about you! Please, kindly note that only shortlisted candidates will be contacted.

Please note:
This is to inform you that DXC Technology is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. DXC takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that DXC may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of DXC. DXC can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.