Field Technical Spt Rep IV

Job description

·  Job Description:

Looking for a candidate that has experience supporting end users in a corporate environment.

Familiar with working from a ticketing system, and performing to SLAs

PC Imaging, OS support and troubleshooting.

PC Software support and troubleshooting

Mobile device configuration and troubleshooting

Meeting and conference room support

Apple/IPhone experience a plus

Strong customer service skills

Ability to self-manage priorities and conduct themselves professionally while supporting VIP users

Education and Experience Required:

Minimum Vocational/Diploma/ Associate Degree (technical field) with 4-6 years of working experience in related fields or Degree holder with 3-5 years relevant working experience.

Experience with support of full range of company products in Customer base.

Knowledge and Skills:

Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.

Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.

Knowledge of assigned company hardware system platforms.

Familiar with networking and all supported operating system platforms

Knowledge of high availability system environments.

Strong communication skills both verbal and written.

Strong Customer relationship building skills

Ability to manage complex Customer problems.

Ability to perform while under high-pressure situations.

Project management, analysis, communication, scheduling, controlling, and presentation skills.

Good teamwork with peers and company personnel.

Demonstrate consistent, acceptable performance of all business fundamentals.

Knowledge of portfolio of services.

Basic knowledge of change management process and tools available.

Schedule and participate in on-site account support meetings both internal and external