Desktop Support/2nd ine Support
Newcastle (Tyne and Wear)
Job description
· Job Description:
Desktop Support / 2nd Line Support Engineer
Requisition ID: 51153764
Posting Date: 1-30-2019
Category: ES - Services Location: Newcastle Upon Tyne, Cobalt Business Park
Schedule: Full Time
About DXC
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology has over 130,000 members of staff, serves nearly 6,000 private and public sector clients across 70 countries The company’s extensive partner alliance and independent status allows us to build strong vendor relationships.
Are you eager to work for a company that can provide you with a clear career path within IT? Seeking a position which will not only allow you to enhance your current skillset but push you further within key areas of technology? Would you like to play a key part in creating a vision helping clients transform their business? If you have a background within IT infrastructure and these are questions you have considered, this might be the next career for you:
What’s in it for me?
Comprehensive salary and a range of benefits which can include: • Health and dental insurance • Extensive Training • Clear career path outlined to help outline your future development • Company pension with employer contributions of up to 6%, • Discounted gym access • Free on-site parking • Flexible working hours outside of peak travel times. • Ability to buy and sell annual leave
What would I be involved with?
You will be based in our Cobault offices in Newcastle with new business from DEFRA and RollsRoyce having resulted in significant growth within the Darwin Hub for early 2019. Working on the largest migration of users on one of the largest networks in Europe supporting migrated users. You will be supporting the New Style of IT Network over a range of Domains built on a cloud-based IT Platform and utilising Microsoft Office 365 services. Working to assist end users with issues relating to Desktop, Software installation and implementation, Printer Configuration, Server, Network, Active Directory, AppSense and SCCM. This is a fast-paced environment, meeting strict SLA’s whilst training and assisting a diverse team of IT professionals to help troubleshoot and implement innovative solutions to IT problems. You’ll find yourself immersed in a variety of technology such as: • Desktop/thin client hardware and software issues. • Laptop hardware and software issues. • WiFi, 3G, laptop, tablet configuration support. • Peripherals such as scanning devices and removable mass storage units. • Using Active Directory to troubleshoot and resolve customer incidents. • Using various Citrix tooling related to user sessions. • Solving software delivery issues encountered by customer. This involves using HPCA/SCCM console to resolve SMS/HPCA faults/redeliver software. • Bespoke software configuration, knowledge and implementation. • DHCP, DNS desktop support administration.