Desktop Field Technician

Job description

·  Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .

Essential Job Functions

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Must be very strong in Desktop hardware and software skills

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Good PC and MAC skills preferred

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Must have excellent interpersonal and communication skills. This is a heavy customer interaction environment

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Ability to deal with users of all levels

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Excellent teamwork skills

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Strong organizational and documentation skills

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Experience with ticketing systems is helpful

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Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

·  Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
·  Instructs customers in the operation and maintenance of systems/equipment.
·  Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
·  Acts as a liaison with customers on administrative and technical matters for assigned projects.
·  Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

·  High school diploma or G.E.D.
·  Four or more years of field support experience
·  Experience working with the company's hardware, software and equipment products
·  Experience working with customer technology and support requirements

Other Qualifications

·  Good interpersonal skills to work with customers and other unit personnel
·  Good analytical and problem solving skills
·  Good communication skills
·  Good time management and organizational skills
·  Ability to resolve hardware and equipment problems
·  Willingness to travel

Work Environment

·  Office environment
·  May require weekend work
·  May require shift work