SUPPORT FUNCTIONS H/F

Job description

AUTRICHE(Vienne)
du01 janvier 2021au01 janvier 2023(pour24mois)
ETABLISSEMENT :AMUNDI ASSET MANAGEMENT
REMUNERATION MENSUELLE :2039€ (indemnité non contractuelle fixée par décret et arrêté, dont le montant peut varier notamment en
fonction de l’évolution du barème de référence, de la localisation de la mission et des cas d’abattements prévus par les textes)

Overall Purpose of the Job:
- Responsible for working closely with the subsidiary team providing business analysis to the Amundi subsidiary branch and employees. Activities will include technical support and assistance to users, providing user training on global systems and being involved in any global application rollouts.
- Responsible for providing a high level of service to all users and helping to ensure the smooth running of all appropriate processes and systems.

Main Accountabilities: General IT Analysis
- Provide first line support Amundi Investment platform
- Identify problem areas and resolve or escalate to Amundi Paris, if required
- Provide system and incident management and control
?Participate in local small application development if required
- Support business users teams to implement business processes or system changes
- Participate in the global rollout of applications (UAT, Go-live follow-up) and provide IT system unit testing
- Provide end-user training if required
- Provide business insight and technical expertise across the different sites and continuously look for opportunities for improvement within the team e.g. processes and procedures
- Work and co-ordinate with other Amundi IT teams to resolve customer problems, to design, to develop, to test and to deploy application solutions
- Document and optimise the support activity
- Adhere to FCA rules and principles and the Firm’s policies and procedures. Where appropriate, seek guidance from Head of Compliance.

Experience :
Experience interacting with senior IT and business management employees :
The role holder will need to possess excellent interpersonal skills to handle users' requests and good technical capabilities to support the wide range of applications running on the AMUNDI Global Platform (Front Office, Trading, Middle Office, Risk, Referential, Compliance, Finance, etc...).

Skills :
- Strong analytical skills
- Willingness to learn new skills and systems
- The role holder will have good relationship building and communication skills
- The role holder will be a team player who will be flexible and hard-working depending on the demands upon the IT team
- Programming language and database skills