QUALITY AND PROJECT COORDINATOR HF

Job description

IRLANDE(Dublin)
du01 août 2020au01 août 2021(pour12mois)
ETABLISSEMENT :CREDIT AGRICOLE ASSURANCES SOLUTIONS
REMUNERATION MENSUELLE :2063€ (indemnité non contractuelle fixée par décret et arrêté, dont le montant peut varier notamment en
fonction de l’évolution du barème de référence, de la localisation de la mission et des cas d’abattements prévus par les textes)

Entreprise:

Crédit Agricole Assurances, premier assureur en France, rassemble les filiales assurances du Crédit Agricole. Le groupe propose une gamme de produits et services en épargne, retraite, santé, prévoyance et assurance des biens. Ils sont distribués par les banques du groupe Crédit Agricole en France et dans 9 pays dans le monde, par des conseillers en gestion patrimoniale et des agents généraux. Les compagnies de Crédit Agricole Assurances s'adressent aux particuliers, professionnels, agriculteurs et entreprises. A fin 2018, Crédit Agricole Assurances compte 4 600 collaborateurs et son chiffre d'affaires s'élève à 33,5 milliards d'euros (normes IFRS).

3ème acteur français en assurance des emprunteurs (ADE) et 4ème spécialiste européen sur ce marché, nous proposons une gamme complète de produits et de services de protection financière à une trentaine de partenaires : banques de détail et sociétés de financement spécialisées en France et en Europe. Notre plateforme de gestion paneuropéenne pour nos partenaires en Libre Prestation de Services est basée à Dublin et compte 120 collaborateurs.

Poste et missions:

The Company – CACI Non-Life dac – Dublin – Ireland

CACI (Credit Agricole Creditor Insurance) is the Credit Agricole Assurances (CAA) Group subsidiary specialising in Creditor Protection Insurance (CPI) and is a market Leader in France and Europe with around 30 partners in 6 countries. It is a part of the Business Unit Accident and Health and CPI of CAA.

Since its creation in 2008, CACI has been extending its business in partnership with retail banking and specialised financial services companies. Today CACI offers a comprehensive range of products designed to meet the Financial Protection needs of its customers and partners.

The successful candidate will join a positive and vibrant company with a skilled passionate team of people. CACI Dublin is proud to be named as a great place to work by Great Place to work 2015, 2016 and 2018. Our workplace is underpinned by a vibrant Culture and Values programme comprising of well-being, corporate social responsibility, HR best practice and fair funding for fun. We value our employees and quality of life at work is a priority for us. We understand that great workplaces are built through the day to day relationships that employees experience. At CACI, we work together to achieve our objectives with employees who give their best, develop in their careers and enjoy coming to work achieving results together with their colleagues.

DUTIES AND RESPONSIBILITIES

Project Coordinator Responsibilities:
Coordinate/manage/participate to operational projects such as :
Application of the CAA group Process Methodology : with the relevant stakeholders, lead the interviews, design the processes, identify and propose improvements
Work on harmonization, alignment of processes within the teams
Operational tools improvements (audit of the existing, need requests, assistance to implementation, testing)
Operational partners and TPA mapping to build for harmonization and monitoring
Return post analysis and associated proposals
…etc
Identify improvements in all operations area : specify requirements and pilot the ROI for improving effectiveness of current processes
Perform root cause analysis of problems, conduct workshops and work closely with business users in order to identify and translate their needs into functional requirement specification
Participate to the projects linked to our quality system (“démarche qualité”)

Quality & Service Reporting
Assist with the creation, preparation and optimisation of reportings for Operations department
Analyse and explain SLA and reports results with the relevant stakeholders

Communication support to the Head of Operations
Preparation of communication material for meetings and events

Profil:

Niveau d'études minimum

Bac + 4 / M1

Formation / Spécialisation

Master degree in Business process optimization and modelization

Niveau d'expérience minimum

0 - 2 ans

Compétences recherchées

EXPERIENCE AND QUALIFICATION
o French and English fluency
o Methodical, excellent skills in Word/Excel/Powerpoint, excellent communication skills.
o Experience in working abroad and exposure to different cultures (desirable but open to it)
o Good organizational skills
o Business process optimization and modelization experience is a plus

Outils informatiques

o Methodical, excellent skills in Word/Excel/Powerpoint, excellent communication skills.

Langues

English, French