L2 Monitoring Operations Support Specialist - Entry Level

Job description

Job Description

L2 Monitoring Operations Support Specialist - Entry Level

Position Description
CGI is looking for a recent college grad to fill an immediate need for an L2 Monitoring Operations Support Specialist to join our financial services team in Reston, VA. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.

• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe

Looking for fresh college graduates in computer science stream. Selected candidates will be trained on job on different monitoring tools and technologies implemented enterprise wide.

Under minimal supervision, provide operations support for office or business unit users of proprietary or custom application software in a 24/7/365 environment supporting Cloud Operations using Dynatrace and Splunk tools. Position will require some work during non-traditional business hours to support large scale monitoring platforms that support mission critical applications, take point on end to end support and smooth operations of monitoring infrastructure, incident response and resolution and other scheduled maintenance activities. Candidates Will be trained and required to follow Incident, Change and Problem standards. Individual will gain business and application knowledge through training and resolving Production incidents and inquiries.

Your future duties and responsibilities
Incident Management

• Triage and resolve Production incidents or issues reported by users of the monitoring platforms

• Interact with the team and understand the issues and capture details

• Analyze Production incidents and engage business teams(s) to determine impact of incident.

• Work with application support members and monitoring implementation team to identify a work-around if permanent solution cannot be reached in a timely manner. Provide a collaborative conduit between application/support teams and the vendor support.

• Escalate to team leads in a timely manner when resolution cannot be achieved.

• Help recreate and test possible solutions and/or workarounds in lower environments prior to implementing in Production.

• Identify and document known issues and work with partners and vendor support to address reoccurrence and the identified workaround activity

Required qualifications to be successful in this role
• Good aptitude and attitude expected.

• UNIX skills, SQL skills, MS Office

• Analytical mind

• Good communication skills.

Desired qualifications

• Exposure to Splunk, dynatrace, and catchpoint.

EDUCATION REQUIREMENT

Bachelor degree in Computer Science or equivalent

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills

·  Analytical Thinking
·  Communication (Oral/Written)
·  Splunk
·  SQL

Reference

713594