L2 Helpdesk Engineer_Philadelphia, PA
Philadelphia, USA IT development
Job description
About Atos
Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over $14 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. ATOS is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands within Atos, Atos WORLDGRID, Atos SYNTEL, Atos UNIFY. Atos is an SE (Societas Europaea), listed on the CAC40 Paris stock index. For more information please visit,https://atos.net/en-na/north-america !
The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.
Position Title:
L2 Helpdesk / Service Desk Agent
Location:
Downtown Philadelphia, PA
Position Summary:
Atos is currently seeking an experienced (2-5+ years) L2 Helpdesk Engineer to join our team based in our Philadelphia, PA offices! If this sounds like you, please keep reading and click to apply!
Basic Qualifications:
· 2-3+ years of work experience with service desk application support and/or IT Systems Support role
· 2-3 years of work experience with end user support-desktop support-hardware
· 1-2 years of experience with networking administration
Preferred skills:
· Basic networking administration skills; L1 or L2 is a plus.
· ServiceNow ticketing system (but open to any)
· SCCM knowledge (plus)
What you’ll be doing:
Approximately 75% - 80% of job will be dedicated to handling user issues remotely at the service desk. This includes handling incoming calls and tickets within a contact center / Service Desk environment. Approximately 20% - 25% of time will be used to provide hands-on technical support.
· Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
· Applies understanding and knowledge of information systems products and services to assist users
· Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
· Coordinates referrals to appropriate technical, professional, or service personnel
· Receives and prioritizes issues and forwards using appropriate escalation procedures
· Provides functional or task leadership
· Coordinates special projects and system upgrades
· Briefs customers and/or management on the status of resolution efforts
· Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
· Recommends system or process improvements, including procedures, training, and enhanced documentation
· All other duties as assigned
· Learns to use professional concepts.
· Applies company policies and procedures to resolve routine issues.
· Works on problems of limited scope. -Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
· Builds stable working relationships internally.
· Normally Receives detailed instructions on All work.
Your Application: If you wish to apply for this position, please ‘click to apply’ and complete our online application form and attach your CV in Word or rtf doc format. Atos does not discriminate on the basis of race, religion, color, sex, age, disability, veteran status or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements. We are committed to making reasonable adjustments to the applications process for people with disabilities.
Career site: https://atos.net/en/careers | Twitter: https://twitter.com/atos | LinkedIn: https://www.linkedin.com/company/atos #AtosCareers
Nearest Major Market: Philadelphia