Technical Writer

Job description

DESCRIPTION

Amazon’s Human Resources (HR) Content team is seeking a Technical Writer to support development and editing of content, including self-service online articles, e-mail communications, standard operating procedure (SOP) documents, and other worldwide communications. This role, located in Prague, will be responsible for creating and managing content that is easy to find and use. HR Technical Writers are the ‘voice of Amazon’ for our customers through the writing, publishing and maintaining of customer-facing and internal documentation.

The Team
The HR Global Content Team owns the Human Resources self-service strategy and ensures a consistent global user experience for all Amazon employees. We are a fun and diverse team with members in several different countries. We help to enable employee self-sufficiency by providing simple, intuitive tools with personalized content that can be accessed anywhere, by any device. Our goal is to empower employees to find answers to their questions, with additional support from Amazon’s Employee Resource Center (ERC) to answer specialized questions through a variety of contact channels designed to meet the preferences of our employees. We use a variety of data sources to better understand customer needs and partner with global shared service teams to design self-service solutions that leverage digital technologies (e.g. mobile, cloud, and analytics) to help HR create a world-class experience for employees.

The Role
You will be responsible for authoring content specific to HR and work with local subject matter experts (SMEs) as needed. You will use our team style guide to create unparalleled global English content that is ready for localization to an international audience. Your responsibilities as a technical writer include creating conceptual information, step-by-step procedures, and FAQs. You’ll interact directly with customers and use their feedback to improve the documentation dynamically, then update and publish your documentation on demand.

You’ll be responsible for:
· Authoring personalized/relevant net new content in multiple CMS platforms.
· Evolving content by eliminating anything outdated, ensuring that content on all platforms is consistent, adds value to employees, answers their questions, and either provides a true self-service path or an escalation path that’s current if no self-service is possible.
· Ensuring that all content created maps to the tenets of the content team.
· Navigating ambiguity with ease, and creatively overcome obstacles and turn challenges into opportunities.
· Actively seeking feedback from all levels and work with other writers to raise the bar.
A successful candidate will be resourceful, customer-focused, and team-oriented; will have an ability to work independently under time constraints to meet deadlines; and will have a proven track record in writing high-quality content.

PREFERRED QUALIFICATIONS

· Work experience in a global team environment.
· Demonstrated project management experience.
· Experience with or exposure to Amazon business processes.
· Experience in a multi-language publishing environment, including globalization for translation, terminology databases and management, and other world-ready approaches.
· Proven ability to work independently or in ambiguous circumstances.
· Good judgment and open communication.
· Ability to prioritize and manage multiple stakeholder needs in a fast-paced environment.
· Experience working in a cross-functional team.
· Demonstrated success at learning and explaining business processes.
· Ability to prioritize and manage multiple stakeholder needs in a fast-paced environment.
· Clear, concise documentation writing style with attention to detail.
· Experience with SEO.

Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.

Desired profile

BASIC QUALIFICATIONS

· 2+ years of professional technical writing experience.
· Excellent writing and editing skills.
· Strong editorial background and exceptional skill in proofreading and authoring, creating, implementing, and ensuring adherence to technical style guides.
· Bachelor’s degree or advanced studies in Journalism, Professional Writing, English, Technical Writing, Communications, or similar field, or equivalent experience.
· English Proficiency: C1/C2 of Common European Framework of Reference for Languages (CEFR)
· Exceptional communication skills. Written and spoken proficiency in English language.
· Proven knowledge on Content Management Systems such as Adobe Experience Manager (AEM), Sitecore, Drupal, Alfresco, OpenText,etc.