Technical Support Engineer II

Job description

DESCRIPTION

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.

Amazon has an immediate opening for an IT Support Engineer for our Amazon office in Santa Monica, CA. The IT Support Engineer serves as the liaison between the infrastructure and general operations of the facilities. Support Engineers provide hands-on support for client hardware and software on Windows, Mac, and Linux systems. They also support networking and local server resources for their site. Regular activities include pc imaging and repair, network troubleshooting, AV/VC support, assisting central support with chat and/or phone support, project management, mentorship of junior technicians, systems administration in a variety of software and hardware environments, telecom administration, and hardware procurement.

The Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills, and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in high pressure situations, successfully handle multiple priorities, and possess a high level of discipline while remaining flexible.

The role involves some periods working remotely and independently from your team and requires the ability to drive change while maintaining excellent communications.

Desired profile

BASIC QUALIFICATIONS

Experience in the following areas of IT:
· Microsoft Windows (server and desktop), Linux (server and desktop), and Mac Support
· Advanced Troubleshooting skills in a multi-user high pressure environment
· Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
· Experience with Data Cabling / Computer Facilities maintenance
· Proven skills in PC repair, troubleshooting, deployment, and liquidation
· Experience communicating verbally and in writing with peers, management, contractors and vendors
· Proven ability to work successfully with limited supervision
· Some on call responsibilities are required
· Strong communications skills
· Experience dealing with customers during problem resolution and operating efficiently within tight deadlines.
· Ability to travel up to 50% of the time
· A passion for technology and ability to learn complex technologies quickly