Operations Analyst

Job description

DESCRIPTION

For more than 11 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 49 Availability Zones (AZs) across 18 geographic regions in the U.S., Australia, Brazil, Canada, China, France, Germany, India, Ireland, Japan, Korea, Singapore, and the UK. AWS services are trusted by millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure, make them more agile, and lower costs. To learn more about AWS, visit https://aws.amazon.com.

The AWS RI Operations Team is in need of a driven, analytical, and process oriented Sr. Operations Analyst to own the creation and processing of EC2 Reserved Instance purchases and migrations in a SCIF. We're looking for a motivated self-starter who is passionate about managing and creating operational processes, identifying and resolving systemic issues, and has experience meeting strict SLAs with a high degree of accuracy.

Key Responsibilities
· Support the launch of the team in a cleared space
· Process EC2 Reserved Instance purchases, modifications, and cancellations
· Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
· Perform data entry, data management, and pricing calculations
· Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems
· Process EC2 Reserved Instance purchases, modifications, and cancellations
· Effectively communicate confidential data with a variety of stakeholders
· Support weekly, monthly and quarterly reporting
· Meet or exceed defined SLAs
This position requires that the candidate selected be a U.S. citizen and obtain and maintain an active TS/SCI security clearance with polygraph.

Desired profile

BASIC QUALIFICATIONS

· Bachelor's Degree
· 4+ years of relevant professional experience
· Business analysis and functional experience with quantitative, analytical, and organizational skills
· Excel skills (Pivot Tables, VLookups)
· Experience working a queue of requests and meeting SLAs
· Attention to detail and excellent problem solving skills
· Verbal/written communication and presentation skills, including an ability to effectively communicate with both business and technical teams
· Vocally self-critical to allow for self-correction of errors

This position requires that the candidate selected be a U.S. citizen and obtain and maintain an active TS/SCI security clearance with polygraph.