IT Support Engineer

Job description

DESCRIPTION

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our corporate office in Chantilly, Manassas, Haymarket, and Sterling , Virginia. You will work with data center team and corporate developers to provide support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer excels in a dynamic team environment and possesses excellent communication skills. You should have a high degree of technical aptitude over a large scope of IT software, hardware, server and networking disciplines. Training and mentoring will be provided and you can expect to grow your career in this roll.
Regular activities include:
• Deploying and Supporting, locally and remotely, Windows, Mac, Ubuntu Linux operating systems
• Supporting PC/Mac hardware, software, and peripherals
• Deploying, troubleshooting, and supporting wired and wireless networks
• Administering and troubleshooting web-based tools
• Managing IT Inventory and procuring hardware
• Writing and maintaining documentation
• Mentoring and assisting junior technicians with critical issues
• Occasional on-call support during nights, weekends, and holidays
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

PREFERRED QUALIFICATIONS

Bachelor's degree in Computer science or IT related field.
· Industry training such as Microsoft MCSE, MCITP
· Experience with Cisco IOS (CLI) or Cisco certification
· Advanced Linux systems administration skills / certification
· Experience with scripting, programming, or SQL
· Experience with project management
· Experience with Data Cabling / Computer Facilities maintenance

· Experience with server administration (Windows, Mac OS or Linux)

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Desired profile

BASIC QUALIFICATIONS

• 4+ years hands-on IT Support experience
• 2+ years supporting PC hardware and Microsoft Windows in an enterprise environment
• 2+ years supporting Mac in an enterprise environment
• Understanding of computer networking concepts
• Proven ability in communicating verbally and in writing with peers, management, contractors and vendors
• Experience working autonomously with limited supervision
• Ability to explain complex IT concepts in simple terms
• Strong troubleshooting skills
• Experience with trouble ticketing systems
• Able to lift 25lbs