IT Support Engineer

Job description

DESCRIPTION

About OpsTech IT
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Responsibilities include, but are not limited to
- Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handles support requests and procedures across the network.
- Assist in training new hires.
- Continuous learning of new technologies.
- Ability to support customers from multiple buildings in the area, as well as remote customers.

Desired profile

BASIC QUALIFICATIONS

· High School diploma or GED equivalent
· 1+ Years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
· 1+ years of experience of troubleshooting in a multi-user high availability environment
· 1+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
· 1+ years of experience in PC repair, troubleshooting, deployment, and liquidation
· 1+ years IT experience with client, server, and network service delivery
· Ability to move up to 22 kg as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.