IT Support Engineer

Job description

DESCRIPTION

If you have passion, you can excel at Shopbop | East Dane, part of the Amazon family of companies. We have an immediate opening for a IT Support Engineer (Senior Technician) in our Fulfillment Center. As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Responsibilities include, but are not limited to
· Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
· Ensure infrastructure networking and computing systems remain available during production hours.
· Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
· Manage local technical projects.
· Maintain or create policies, procedures, and processes.
· Identify root-causes of operational issues and process inefficiencies.

PREFERRED QUALIFICATIONS

· Bachelor’s degree in Computer science or IT related field.
· Microsoft MCSE, MCITP Systems Administrator (Active Directory)
· Cisco CCENT certification
· Data center infrastructure and facilities experience
· Ability to explain complex IT concepts in simple terms
· Ability to manage high priority projects
· Excellent written and verbal communication skills
· Proven ability to work successfully with limited supervision
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Desired profile

BASIC QUALIFICATIONS

· High School diploma or GED equivalent
· 2+ Years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
· 2+ years of experience of troubleshooting in a multi-user high availability environment
· 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
· 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation
· 1+ years IT experience with client, server, and network service delivery
· Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.