IT Support Assosciate - with second EU language (ES, DE, FR or, IT)

Job description

DESCRIPTION

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.

Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support associate will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving IT incidents within the Fulfillment Center that cover a multitude of technical disciplines. This position is the first level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

The IT Support Associate must have excellent communication and customer service skills, and the ability to deal effectively with people in a wide variety of situations. An understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess good technical aptitude, and good analytical skills with demonstrated problem solving ability. Previous experience dealing with customers and exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline. They must possess superior people skills dealing with all levels of a team environment. Regular activities include troubleshooting Customer IT issues, mentorship of team mates, and assistance in managing the daily activities of the department.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Desired profile

BASIC QUALIFICATIONS

· High School diploma or equivalent
· Advanced Troubleshooting skills in a multi-user high pressure environment
· Proven skills in PC troubleshooting
· Excellent written and verbal communication skills in English (in person and via phone and chat portal) with peers, management, contractors and vendors.
· Willingness to work shifts covering weekends, and holidays
· Professional working fluency in one of the following EU languages: German, Spanish, Italian or French