Instructional Designer - Amazon Selling Partner Support

Job description

DESCRIPTION

Opportunity with Amazon Selling Partner Support Learning Experience. Are you a learning professional who is People Obsessed, passionate about growing resilient, bar-raising talent that evolves with business needs? Fearless? Not afraid to ask audacious questions to ignite potential? Then, the Amazon Selling Partner Support Learning Experience team is the place for you!
This role will build our next generation learning programs for Amazon's Selling Partner Support Associates. These Associates serve the Selling Partners who provide a significant portion of Amazon's amazing product selection. You will prepare frontline associates through the design and build of face-to-face and virtual learning programs that work anywhere, anytime.
We believe that every employee interaction builds trust, increases performance and drives engagement to enable extraordinary Selling Partner experiences. We are looking for Learning Experience Designers who feels the same way.

Engage. Scale. Amplify.
As a Learning Experience Designer you will design, build, enhance, and maintain our onboarding and up-skill learning programs on a global scale. Your design toolbox includes traditional classroom, elearning, self-directed, and virtual learning methods focused on delivering real performance outcomes. In this role, you will ensure that our programs create an exceptional learning experience that produces expected business outcomes. You will transform our programs through technology, so we can easily scale to meet our Associates' needs worldwide. You will champion the Associates' voice to shape how they learn and develop their skills on behalf of our Sellers and Vendors.

The Learning Experience Designer will:
· Design and develop bar-raising learning associate-facing programs using ADDIE and AGILE methodologies.
· Build elearning, instructor-led classroom and virtual classroom programs, performance assessments, surveys, and self-directed learning programs.
· Partner with operations and program leaders to align our learning programs with the expected business outcomes.
· Optimize the use of learning technologies that help us scale.
· Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Associate Learning Experience. Lead efforts to drive continuous performance improvement from those insights.
· Design and transform our learning programs from classroom-based instructor-led training to blended virtual programs.
· Communicate progress and opportunities through daily huddles and weekly, monthly, and quarterly business reviews.
· Analyze performance data to determine performance and learning objectives that deliver expected business results from new hire and cross-trained Associates.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Desired profile

BASIC QUALIFICATIONS

· 5+ years' experience with current learning technologies in a large corporate environment
· Demonstrated ability to design and develop blended learning solutions that produce measurable business results
· Advanced experience in learning technologies for blended, virtual learning
· Intermediate experience designing for virtual learning platforms (Adobe Connect preferred)
· Advanced experience with learning content creation tools (Adobe Creative Cloud, Articulate Storyline 360 preferred)
· Basic Experience with content tracking through Learning Management Systems (AICC, SCORM and xAPI)
· Ownership and the ability to find solutions and a path forward even in ambiguous situations
· Strong project management skills and the proven track record delivering results (Experience using JIRA a plus)
· Excellent oral, written and interpersonal communication skills
· Demonstrated ability to work well in a team environment, work under tight deadlines and successfully manage multiple stakeholders
· Ability to travel internationally up to 25% of work time
· College degree BA/BS in a related field (Instructional design, Adult education, Distance learning, etc.)