Data Center Technician (AWS GovCloud Region)

Job description

DESCRIPTION

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally bright, talented, and driven people who are willing to work hard and have fun. If you would like to help us build Amazon Web Services, this could be your opportunity to help us make history.

As a Data Center Technician you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics.

You must possess: technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intra-team development, strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. This position requires the ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives.

Responsibilities include:
· Perform troubleshooting of server grade hardware equipment.
· Perform troubleshooting of enterprise scale network infrastructure
· Identify, track, and escalate trending issues impacting the server fleet
· Act as the technical point of contact for internal teams.

PREFERRED QUALIFICATIONS

· An Associate’s or Bachelor’s Degree, or equivalent experience in an IT related field.
· 2+ years of Data Center or IT experience
· Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity
· Candidates should be able to lift up to 50lbs and or work in elevated locations.
· Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed.
· Hands-on experience with one or more of the following hardware platforms (e.g. Dell, HP) is a plus.
· HP, Dell, ZT, Foxconn, Super Micro, SGI, etc referred candidates would have:
· Proven experience in problem solving and addressing customer service related issues by working with the customer and other internal teams
· Proven experience managing work and priorities through a ticketing system and coordination with manager
Education:
· Associate's degree or higher in IT-related field.
· Four+ years of IT-related field job experience.
· Demonstrated progressive career growth in technical environments preferred.
· One or more IT Industry Certifications: CompTIA A+, Network+, Server+, Linux+, CCNA, CCNP

Desired profile

BASIC QUALIFICATIONS

· 1+ year of Computer Hardware experience.
· 1+ years of Computer Networking experience.
· 1+ years of Linux Operating Systems experience.
· All physical requirements are expected with reasonable accommodations. Candidates should be able to lift up to 50lbs and or work in elevated locations

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)