Technical Support Engineer, Dublin South, great company

Job description

·  Location
Dublin, Dublin
·  Category
IT - IT
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
JN-102019-98455

We have a great opportunity to join a successful growing team in Dublin South working in a great environment for an experienced IT Helpdesk Analyst / 1st and 2nd levels for internal users.

Purpose of the role:
You will provide 1st and 2nd level support internally (over 1000 employees) for all desktop, hardware and software issues.

Responsibilities:

*Investigating, analysing & resolving complex support cases escalations
*Point of Escalation for trouble shooting
*Writing & Maintaining Known Error Database & Knowledge Base
*Assisting with department project initiatives and related reporting and documentation
*Contributing to a customer-focused environment that encourages information sharing, team-based resolution activity, with focus on improving customer experience
*Communications with Team regarding changes, system interruptions, and new tools and documentation resources
*Contributing to knowledge by defining best practices, business process flows, trending, forecasting and scenario planning capabilities.
*Participate in on-call rota.

Skills required:
Experience with Windows operating system, Experienced in Backup and Recovery, and systems' patching and upgrades;
Extensive knowledge of IP networks: TCP/IP, DNS, DHCP, routing, etc
Experience with Microsoft Office suite, Cisco products, Antivirus, etc
Technical abilities with Active Directory and Windows Servers and Mac OS;
3rd level IT related Degree or an equivalent.

If this is of interest please get in touch via email Natalia.Merritt at adecco.ie.

Adecco is acting as an Employment Agency

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.