Housing Application Officer

Job description

·  Location
Greenford, Greater London
·  Salary
£17.26/Hour
·  Category
Public Sector - Housing
·  Job type
Contractor
·  Industry
Public Sector
·  External Reference
JN-012020-113725

HOUSING APPLICATION OFFICER

EALING

£17.26 (PAYE) HOURLY RATE

3 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED)

IMMEDIATE START

A HOUSING APPLICATION OFFICERS MAIN RESPONSIBILITIES:

·  Improve outcomes for residents by providing a customer orientated service in line with Council values and objectives.

·  Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases.

·  Maximise income collection through proactive management of arrears.

·  Proactively manage housing assets, anticipate the needs of residents and contribute to a safe neighbourhood.

·  Work as part of a team to deliver excellence, solve problems and deliver value for residents.

·  Provide support, advice and ownership of resident complaints, resolving where possible and coordinating where shared across services and departments.

·  Lead on projects and new ways of working, undertaking partnership work to improve resident outcomes.

A HOUSING APPLICATION OFFICER MUST HAVE:

·  Experience in dealing with residents.

·  Previous experience working in a housing environment.

·  Excellent customer care service.

·  Ability to work with IT software packages, e.g. Microsoft Word, Excel.

*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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