CUSTOMER SERVICE CALL COORDINATOR
Sittingbourne (Kent) HR / Training
Job description
· Location
Sittingbourne, Kent
· Salary
£10.50/Hour
· Category
Office and Secretarial - Administrator
· Job type
Contractor
· Industry
Office and Secretarial
· External Reference
JN-072020-132981
Our client is a global business based in Sittingbourne; they are looking to fill the role of a Customer Service Call Coordinator.
In this role you will be working in a team of professional yet friendly coordinators. The office environment, is modern and bright. The client has an onsite free gym, a subsidised canteen, including free parking and various other facilities and benefits.
This is an on-going assignment that offers training and development for candidates who are looking to grow their customer service skills in a corporate organisation.
*****CANDIDATES WILL NEED THEIR OWN TRANSPORT DUE TO LOCATION*****
YOUR MAIN RESPONSIBILITIES WILL BE :
- On going patient liaison making between 60 - 70 calls daily
- Updating records, both paper and on systems as required
- Taking both inbound and outbound telephone calls and taking appropriate action
- Placing orders for products on the system accurately
- Agreeing delivery dates with customers
- Assisting with queries on orders and deliveries
- Participation in Saturday morning rota (1 in 3/4 weekends)
- Provide a high level of customer service in every contact
- Working shift patterns between 8am and 8pm on a rota basis
- Participation in On call and overnight shifts - on a rota basis
BACKGROUND :
The ideal candidate will be expected to :
· Have experience in face-to-face and/or telephone customer service role
· Possess excellent customer service skills
· Good knowledge of administration processes
· Excellent telephone manner
· Competent use of computers
· You must have the ability to work accurately and have a keen attention to detail
· You must be able to multitask
· You will be required to work consistently to set targets within a fast paced environment
· Have highly developed interpersonal and organisational skills
· You will be required to work within a team as well as on
· Speed and accuracy will be required for this role
This is a great opportunity to become part of a great team and company.
If you can deliver and demonstrate a positive "can do" attitude; Please apply NOW!!
You may call 01634826061 for more information and ask to speak with Modupe
*****CANDIDATES WILL NEED THEIR OWN TRANSPORT DUE TO LOCATION*****
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy