Telephone Operator 总机话务员

Job description

Key tasks

Majorly focus on Service Center daily operation, implement Service Center policy and service standard, provide a friendly and punctual wake-up call service and information inquires to ensuring a seamless experience for the guest telephone.
• Ensure LQA standards are implemented and delivered to every guest.
• Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.