Telephone Operator

Job description

 

We are excited to find the next Heartist® Telephone Operator to join the Raffles Dubai team!

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as a Telephone Operator. 

KEY ROLES & RESPONSIBILITIES

· 
Process all incoming and outgoing calls accurately and courteously

· 
Ensure smooth internal telecommunication as per Raffles Standards

· 
Accurately record and control wake-up calls

· 
Assist guests with international calls and directory queries

· 
Call guests by name whenever possible

· 
Page staff member when requested

· 
Abide by principles of guest privacy

· 
Handle guests requests promptly and report complaints to the Telephone Supervisor

· 
Bill call costs

· 
Aware of local telephone listings and frequently dialed numbers

· 
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

· 
Advise defects on switchboard equipment to Supervisor

· 
Maintain a clean work environment

· 
Maintain detailed knowledge of the Hotel’s fire, life and safety system

· 
Adhere to OH&S policies and procedures

PERSONAL ATTRIBUTES

·  Written and verbal communication skills in English
· 
Able to develop rapport with Colleagues and Management staff

· 
Ability to work cohesively with co-workers as part of a team

· 
Ability to focus attention on guest needs, remaining calm and courteous at all times

· 
Ability to promote positive relations with all hotel guests & patrons

· 
Able to exercise good judgment with difficult guests

· 
Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

·  Secondary Education or relevant qualifications in Hotel Management.

EXPERIENCE

· 
Minimum 1 year relevant experience preferably in a four or five star hotel