Room Attendant

Job description

Vitality
Be Bold, Be Inspired, Be You

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.  

Room Attendant

Scope of Position:
Under direction of the Director of Housekeeping, Room Attendants ensures room cleanliness and complies with our Swissôtel brand standards. Performs duties in compliance with established Swissôtel policies and procedures, and recognizes opportunities to engage with our guests to create a heartfelt experience. 

Summary of Responsibilities:
Reporting to the Director of Housekeeping, the Room Attendant’s responsibilities and essential job functions include but are not limited to the following:  
·  Report to work on time as scheduled
·  Punch in/out as well as sign in/out on the time sheet daily
·  Properly clean and maintain 15 credits daily
·  Actively participate in morning briefings
·  Wash all bathroom fixtures, shower walls, floors and mirrors daily
·  Complete all projects as assigned by supervisor
·  Employees must acquaint themselves with OSHA standards; employees must practice common sense and not expose themselves to any procedure, which is not within the bounds of good safe practice or in the hotel procedures
·  When dealing with internal or external guests, communicate (verbally and non-verbally) with them in a pleasant manner
·  Demonstrate competence by completing job responsibilities effectively and efficiently
·  Demonstrate ability to follow a prescribed sequence of service with each encounter
·  Take initiative; assume responsibility for exceeding the guests’ expectations
·  Make rollaway beds as needed
·  Maintain cleanliness of both sides of entry door, dust and wipe clean all furniture, artwork, windows, sills and air vents
·  Check stationary folder for proper amount of paper supplies
·  Vacuum all carpet and edge vacuum as needed
·  Replace towels, amenities and paper supplies as needed
·  Remove all room service trays and dishes from guest room
·  Report maintenance items
·  To return and properly tag all lost and found articles and return to Risk Management
·  To follow departmental policies and procedures and service standards
·  Upon employment, all employees are required to fully comply with Swissôtel rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Qualifications:

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is passionate about embracing quality in life and thrives working in a dynamic environment. In addition, the candidate should possess:

·  Previous experience is an asset
·  Previous housekeeping experience an asset
·  Excellent communication and organizational skills
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:  
Physical aspects of the position include but are not limited to the following: 
·  Constant standing and walking throughout the shift
·  Constant bending, kneeling, pushing, pulling
·  Occasional lifting and carrying over 50 lbs
·  Occasional ascending or descending ladders, stairs and ramps

About Swissôtel Chicago's Community Outreach
Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Children’s Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future.  
 
About Chicago
Famous for blues, jazz, comedy, shopping, and dining - Chicago is situated in the hub of the Midwest. Our picturesque skyline ascends the waters of huge Lake Michigan – a first impression that soon reveals world-class museums of art and science, miles of sandy beaches, huge parks and public art and perhaps the finest downtown collection of architecture in the world.

About Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world, with many more in development.

As guests of the world, every Swissôtel upholds Swiss sustainability standards. In fact, Swissôtel has a mission: to treat guests, team members, and the environment with equal respect. Swissôtel is now part of AccorHotels , a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swissôtel becomes, just like the country it was founded in, it remains a small hotel at heart.