Restaurant Reservations Coordinator

Job description

 

 

 

 RESTAURANT RESERVATIONS COORDINATOR

 

  Job Purpose

The Food & Beverage Restaurant Reservation Coordinator will contribute to the smooth and efficient operation of taking in reservations for the F&B outlets, while adhering to the standards required by the department and hotel.

Key Interactions




Internally
·  Managing Director
·  Hotel Manager
·  Rooms Division
·  Housekeeping Team
·  Engineering Team
·  Talent & Culture Team
·  Finance Team
·  F&B Service Team
·  Culinary Team
·  Sales & Marketing Team
·  Conference Services & Catering Team
·  Marketing Communications Team

Externally
·  In-house guests
·  Outside guests

Primary Responsibilities

1 st primary responsibilities: Manage the daily restaurant reservation of F&B outlets  

 
·  To assist the Food & Beverage outlets with taking in reservations over the telephone and/or e-mail and inputting them in ResDiary.
·  Handles daily correspondence, inquiries and make reservations as needed.
·  Up selling and/or offering F&B products to in-house and/or outside guests.
·  To be knowledgeable with the services we are selling, promoting and providing in all F&B outlets.
·  Prepares confirmation letters of reservation when requested by guests.
·  Communicates reservation information to other outlets (i.e. number of bookings for a specific meal period, etc.)
·  Processes cancellations and modifications and promptly relays this information to the F&B outlet concerned.
·  Processes advance deposits on reservations when required and monitors advance deposit requirements.
·  Tracks availabilities of major F&B outlets on the basis of reservations.
·  To assist with the filing management system of F&B and making sure that all files are up to date.
·  Open and close availabilities as and when required by the F&B outlet.
·  Maintains a clean and neat appearance and work area at all times.
  Other Responsibilities

·  Develop and maintain close and effective working relationship with all supporting departments.
·  Act as a member of one or more of the hotel’s internal committees, ie. Social Committee
· 
Increase knowledge of the industry trends.

·  The ability to think ‘out of the box’ and see the big picture.
·  Strong experience in computer programs such as: Adobe Creative Suite 4 (or higher); Excel, Word, Publisher, and Power Point.

Main Complexity/Critical issues in the Job

· 
Efficiency of quality customer service to all our guests.
Management of the guest service experience / personalization.

 

Profile

Knowledge and Experience

· 
University/College degree in a related discipline preferred

·  Strong Food & Beverage knowledge.
·  Proficient in the English; bilingual is an asset.
·  Highly detail oriented with excellent communication and organizational skills
·  Computer literate in Microsoft Window applications required

 
Competencies

· 
Presentable, well groomed with leadership quality.

· 
Neat and pleasant appearance

·  Articulate
· 
In good health condition

· 
Strong interpersonal and problem solving abilities

· 
Highly responsible & reliable

· 
Ability to work well under pressure and independently in a fast paced environment

· 
Ability to work cohesively as part of a team