Reservations Manager

Job description

Key tasks

Responsible for all reservations over the phone, by fax, internet or e-mail and handles all associated operations
Increases and optimises room sales in line with the brand and hotel's sales policy

Professional techniques / Production
 Follows up the administration of reservations thoroughly, ensuring smooth check-in operations for the front desk team
 Sees every enquiry as a sales opportunity
 Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
 Handles reservations by applying the various step-by-step processes defined by the brand,
 Enters reservation details precisely and correctly
 Ensures that information is passed on to the people concerned
 The management of group reservations, late cancellations / no shows blocks
 Maximises every sales opportunity to reach & exceed departmental budgets and targets
Management/ Human Resources
 Communicates and cooperates with the other hotel departments
 Helps optimise occupancy and average room rates
 Respects and applies the hotel and brand's pricing policies
 Develops employees' motivation and team spirit by creating a good working atmosphere,
Commercial / Sales
 Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account
 Rapidly identifies the new customer and modifies the sales pitch accordingly
 Informs customers about the services on offer at the hotel and encourages use
 Is familiar with the local area around the hotel, including the competition
 Ensures the brand and/or Group's loyalty programme is promoted to guests
 Motivates and drives the team to attain the department's quantities targets