• Be aware of the hotel product, rates, packages and promotions.
• Maintain knowledge of and access all functions of the computer and manual
• Process all reservation queries, changes and cancellations received by
phone, e-mail, internally and through corporate reservations
• Ascertain callers needs though open ended questions and try to sell higher
• Use the correct guest history when making a reservation.
• Remain up to date with all the new promotions for the hotel as well as the