Reservation Agent

Job description

Key tasks

Key Tasks:

- Review daily arrival list for next day and ensure necessary correspondence for the purpose of billing are present and all information are correctly updated

- Ensure all reservation booking received either by fax or e-mail is keyed in Opera in a timely manner and reply to guest soonest possible

- Monitor call handling so that opportunities in up-selling are maximized

- Alert the Reservation Manager of any sudden fluctuation in occupancy levels

- Provide assistance to the team for special requests or problems that may arise in the department